SHIPPING & DELIVERY
How much is shipping and delivery?
The cost of shipping is based on how many Vira Sun products you purchase. "If it fits, it ships." To streamline the shipping process, we use Priority Mail Flat Rate from the United States Postal Service. Shipping is calculated once you are ready to complete your order during the checkout process.
Can you ship internationally?
At this time we only ship to the United States, including Hawaii and Alaska, and Canada. We hope to begin shipping to more countries sooner than later, so stay tuned.
Where do you ship from?
Vira Sun products ship from Hoboken, New Jersey.
How long until my order ships?
Typically, orders will be processed within one (1) business day. If you place your order early in the day (Eastern Time), then there is a good chance it will ship that same day. However, if you place your order in the late afternoon, evening, or over the weekend, then your order will be processed the next business day. Once your order has been processed, it will be prepped for shipping and sent on its way. Please note, holidays may cause a delay in shipping.
When will I receive my order?
This generally depends on where you live within the US or Canada, but you can expect shipping to take anywhere from 2-7 business days.
Who will deliver my order?
We ship all packages via the United States Postal Service.
Will I receive tracking info with my order?
Tracking information will be sent via email to the address provided during checkout.
My order arrived damaged, now what?
We make every effort to ensure the product you order is securely packaged for a nice, smooth ride to your doorstep. But there are of course occasions when things go awry and stuff happens. If your Vira Sun product arrives damaged, please contact us via email for assistance at hello [@] virasun.com.
I have not received my order, what's the story?
If by chance you have not received your order within 7 business days after your shipping confirmation email arrived, there are a few steps you can take. First, check your tracking information to see if your order is still in-transit. Since we use USPS for all shipments, you can give your local post office a call to see if your package is being held at their office for some reason. Finally, if you have taken these steps without success, please contact us via email (hello [@] virasun.com) so we can investigate further.
Effective as of February 23, 2015.