FREQUENTLY ASKED QUESTIONS
Do all of your sunglasses offer UV protection and polarized lenses?
Yes! All of our sunglasses have polarized lenses that offer UV400 protection, which is the highest level of protection available for your eyes. Polarized lenses contain a special filter that blocks intense reflected light, thereby reducing glare and making your vision more clear and comfortable.
What are your sunglasses made of?
All of our sunglasses feature a lightweight polycarbonate (PC) plastic front and FDA-approved impact resistant lenses that offer 100% UV400 protection. Our sunglasses feature stylish bamboo or wooden arms with metal spring hinges. Bamboo not only looks and feels amazing, but it is also one of nature's most resilient and sustainable materials. The outside of both arms feature an engraved Vira Sun logo, and the inside of the right arm features the word Namasté; just our little way of saying, "The spirit in us honors the spirit in you."
When do you ship out orders?
VS HQ operates Monday through Friday from 9:00am-5:00pm (ET). If you place your order before 2:00pm (ET) we will send it out the same day. During special promotions, please allow an extra two (2) business days for us to send out your order.
Where do you ship, what carrier do you use, and will I receive a tracking number?
We currently only ship within the United States, including Hawaii and Alaska, and Canada. All of our orders are shipped via USPS Flat-Rate Priority Mail. Once your order is processed and sent on its way, you will receive a shipment confirmation email with a USPS tracking number. Please note: If you track your package online, it can take up to 24 hours for your tracking number to go live in the USPS system.
Do you accept returns and exchanges?
You know it! We guarantee Vira Sun products will be free of any defects. We carefully inspect every item you purchase for quality and accuracy before it is packaged and sent your way. If there is a quality issue with your order, you may return it in new condition with the original packaging for a refund or exchange of the same item. All products ordered through our website must be returned to the mailing address listed below. Please keep these points in mind:
- All refund and exchange requests must be made within fourteen (14) days of your online order.
- Please ensure products are returned in "NEW" condition with the original packaging.
- For added protection, we suggest that all products being returned at our customer's expense be sent by a traceable carrier.
Vira Sun, LLC | Attn: Returns Department | 77 Park Avenue, Suite 1218 | Hoboken, NJ 07030
To ensure proper fit, we conveniently provide our sunglasses' dimensions on each product page for you to review prior to placing your order. Compare our dimensions to those of other sunglasses that have worked for you before. As they say, "Measure twice, cut once."
If my sunglasses break, is there a warranty available?
We certainly hope your sunglasses never break. If they do, we take each scenario on a case-by-case basis. Please email our team at hello [@] virasun.com for assistance. Please include photos and an explanation of what happened, and we will do our absolute best to remedy the situation in a timely manner.
Do you offer group discounts? I have an event coming up and your sweet yoga-inspired sunglasses would be perfect!
We would love to have your group wearing our sunglasses! Please email us more details and we will do our best to make it happen – hello [@] virasun.com.
I love Vira Sun and want to help spread the word. Do you have an ambassador program?
Wow, thanks for your support! If you would like to be a Vira Sun brand ambassador, please email us at hello [@] virasun.com so we can learn more about you. VS...we love you!
I love your sunglasses! Do you have a wholesale program so I can sell them in my studio or retail store?
Sounds great! Let's talk! Please e-mail us at hello [@] virasun.com.
What hashtags should I use on social media to show the world my Vira Sun pride?
Nothing gets us more excited than seeing our fans share their love for Vira Sun on social media. Be sure to use #virasun and #sunnies4yogis on all of your VS pics and posts – we'll keep an eye out and regram / re-tweet our favs!
Effective as of February 23, 2015.